Privacy Policy

1. Introduction & Scope

Welcome to SamEducationGroup. We respect your personal privacy and are committed to protecting the personally identifiable information and academic documents you share with us. This Privacy Policy explains what data we collect, how it is used to process university applications and visa documentation, and your rights concerning your personal information.

By accessing our website, visiting our Sylhet Head Office, or submitting your documents for profile evaluation and foreign university admissions, you consent to the practices described in this policy.

2. Information We Collect

To offer accurate education counselling and submit university applications on your behalf, we may collect the following categories of information:

• Personal Identification: Full legal name, date of birth, nationality, passport details, and national ID information.
• Contact Information: Phone numbers, WhatsApp contacts, email addresses, and residential address.
• Academic History & Records: Transcripts, certificates (SSC, HSC, Bachelor's, Master's), curriculum vitae (CV), letters of recommendation, and statements of purpose (SOP).
• English Proficiency & Standardized Tests: IELTS, PTE, TOEFL, Duolingo English Test (DET), GRE, or GMAT scorecards.
• Financial & Sponsorship Documents: Bank solvency certificates, sponsor affidavits, and income proofs required strictly for university admissions and embassy visa filings.

3. How We Use Your Information

All student data entrusted to us is used strictly for legitimate educational consultancy purposes:

• Conducting comprehensive student profile evaluations and university shortlisting.
• Submitting direct applications and CAS/I-20 requests to authorized global universities.
• Guiding student visa file compilation according to official embassy rules.
• Communicating admission updates, offer letters, and scholarship awards.
• Complying with statutory regulations and verifying the authenticity of submitted papers.

4. Data Confidentiality & Third-Party Sharing

We do not sell, rent, or trade your personal information or academic records to third-party marketing agencies. We only share information with:

• Authorized Partner Universities & Colleges: Direct partner campuses and international admission departments processing your applications.
• Immigration & Embassy Portals: When requested by you to assist with visa portal uploads and lodgements.
• Credential Evaluators & Test Verification Boards: For verifying academic transcripts and language proficiency test scores.

5. Data Security & Retention

We implement industry-standard electronic, physical, and procedural safeguards to secure your records against unauthorized access, alteration, disclosure, or destruction.

Your documents are retained only as long as necessary to complete your university admission, visa guidance, and post-landing support, or to satisfy legal and institutional recordkeeping requirements.

6. Your Rights

As a student or parent using our services, you have the right to:

• Request a review or copy of the personal information we hold in your file.
• Request corrections to any outdated or inaccurate personal details.
• Request the withdrawal or deletion of your records, subject to ongoing visa or university application constraints.

7. Contact Our Data Protection Desk

If you have any questions, concerns, or requests regarding this Privacy Policy or how your documents are managed, please reach out to us: